LEGAL / PRIVACY

Privacy Policy

Last updated: August 2026

This policy explains how VPNTe handles data while operating its website, user panel, and subscription services. Processing is limited to information needed for account management, order fulfillment, route delivery, troubleshooting, security, and site improvements. Using the relevant pages or services means that you have read the rules described here.

Data Collected and Why

Registration requires no email address: a username and password are sufficient. VPNTe therefore does not request or collect a registration email when opening an account. The system processes usernames, authentication credentials, account status, and subscription status for login verification, access control, plan delivery, and account security. Information you voluntarily include in a support ticket is used only to handle that request or issue.

Order records include the selected item, amount due and paid, order status, payment method, transaction identifier, and action time. They are used to confirm payment, activate service, process refunds, reconcile accounts, and resolve order disputes. The system also stores account-level traffic usage summaries to enforce subscription allowances, reset rules, and service status checks; these summaries do not include browsing content.

When you visit the website or user panel, page views, referring pages, browser and device type, language settings, error details, and necessary network security information may be generated. This data helps identify page failures, assess content usability, prevent abnormal requests, and improve workflows. It is not used to build cross-site advertising profiles.

No Logs and Connection Data

VPNTe follows a no-logs principle. It does not record the websites you visit, specific pages, search content, communications, or transferred files, nor does it build an account-based history of destinations. Temporary routing data needed to provide international routes is used only for the current network transfer and is not retained as a long-term browsing record.

This service does not routinely retain connection logs that could reconstruct personal network activity. Traffic usage shown in an account is an allowance summary and does not include destinations. Diagnostic information you voluntarily submit for troubleshooting may contain client status or error text; remove unrelated private content before submitting it. Such material is used only for support handling, not marketing analysis.

Cookies and Local Storage

The website and user panel may use Cookies or browser local storage to save login sessions, language preferences, interface state, and necessary security markers. These items maintain login status, reduce repeated setup, and keep page functions working properly. Identifiers needed for access statistics are used only for the site's own aggregate analysis and troubleshooting.

You can clear Cookies and local storage through your browser settings. After clearing them, you may need to log in again, and language or interface preferences may return to their defaults. Disabling necessary storage may prevent the account panel, order flow, or security checks from working properly.

Third-Party Payment Processing

VPNTe supports Alipay, WeChat Pay, and USDT. Payment steps are handled by the relevant payment service or settlement network, and payment credentials and verification procedures are governed by that service's privacy rules. VPNTe receives the transaction result, order identifier, amount, and payment status needed to complete the order, confirm delivery, reconcile accounts, and provide after-sales support.

When a payment page is provided by a third party, you should also review that party's privacy policy. VPNTe does not control information independently collected by third parties and does not use order data for purposes unrelated to subscription fulfillment.

Data Retention and Deletion

Account and subscription data is retained while an account is active to support login, delivery, and after-sales service. Order records are kept for the periods required for fulfillment, refunds, accounting reconciliation, and applicable compliance obligations. Access statistics are processed in aggregate after trend analysis and security checks; support tickets and diagnostic materials voluntarily provided by users are cleared or de-associated after issue handling and necessary review are complete.

You can submit a support ticket through the user panel to request access to, correction of, or deletion of data associated with your account. Deletion requests are handled after identity and account ownership checks. Information that must remain available for legal obligations, unfinished orders, refund disputes, or security investigations will be deleted or anonymized after the relevant purpose ends. Deleting an account does not change previously completed anonymous aggregate statistics.

Policy Updates

This policy may be updated when service features, data flows, or applicable rules change. The new version will be posted on this page, and the last-updated date at the top will be changed. If a change materially affects the scope of data processing, VPNTe will provide notice through the website or user panel. The updated policy applies to processing activities taking place after publication, so regular review is recommended.